Privacy Policy for Chantel Yates Naturopath and Herbalist

Privacy Policy

Last updated: June 14, 2024

Chantel Yates Naturopath and Herbalist uses practice management software for Naturopathic Practitioners and Complementary Health Care Providers in the Australia / New Zealand region. This document provides details on how we store, use, and collect Personal Information and Sensitive Information you provide us. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Chantel Yates Naturopath & Herbalist.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • Country refers to: Tasmania, Australia

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Website refers to Chantel Yates , accessible from https://www.chantelyates.com.au/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information you may provide us while using our services include:

·        your name, address, email address, phone numbers.

This Personal Information is obtained when you as a patient accesses our public pages and provides personal information to us as part of an online booking, form submission, or invoice payment.

The Personal Information we collect from you is collected as part of us providing our services to you and is used purely in the provision of services to you. Personal Information you provide us is not used for our own marketing, or advertising purposes.

Personal Information you provide using public elements of our platform, such as online booking, form submission, or invoice payment, may be used for capacity planning purposes. The information used for this purpose is restricted to technical information and includes: the method of connection to the internet, device type, screen dimensions, operating system, and browser details. This information is anonymised and not linked directly to your patient record.

Sensitive Information

Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information you may provide us with while using the booking platform include:

·        your health history information and test results.

The Sensitive Information provided by you is used only for the provision of our services to you.

Third Parties

Personal Information and Sensitive Information stored within the clinic software is collected from you as a patient.

We do not collect Personal Information or Sensitive Information about you from third parties.

Disclosure of Personal Information and Sensitive Information

The Personal Information you store within Chantel Yates Naturopath and Herbalist may be disclosed in a number of circumstances including the following:

  • Third parties where your healthcare practitioner has chosen to integration with third party services. These include: payment gateway providers, email service provides, financial and accounting providers (Xero), our upstream communications providers (Mailgun, Twilio, and FoneDynamics), and external calendar providers (Cronofy, Google, Apple, Microsoft).

  • Chantel Yates Naturopath and Herbalist uses squarespace as a website host, more information on squarespace privacy policy can be found here.

  • Chantel Yates Naturopath and Herbalist uses simpleclinic practice management software for all bookings, note taking and storing health information. More information on simpleclinic’s privacy policy can be found here.

  • Your healthcare practitioner controls which services your Personal Information is disclosed to and which information is disclosed. For more details refer to your healthcare practitioners privacy policy.

  • In certain circumstances we may also be required by law to disclose the Personal Information you have provided to us.

Security of Personal Information and Sensitive Information

The Personal Information you provide while using our service is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. We utilise a number of safeguards to protect Personal Information including:

·        Username and password access to the booking platform.

·        Encryption of all Sensitive Information at rest using AES-256 bit encryption.

·        Encryption of all Sensitive Information in transit using 256 bit SSL encryption.

·        Encryption of all Personal Information in transit using 256 bit SSL encryption.

·        Access logging and auditing of requests to access and modify Personal Information and Sensitive Information.

·        Firewall and IP traffic monitoring for suspicious or malicious traffic.

When the Personal Information and Sensitive Information you provided us with is no longer needed for our provision of services to our registered user, we will take reasonable steps to destroy or permanently de-identify your Personal Information and Sensitive Information.

Access to your Personal Information and Sensitive Information

To access the Personal Information and Sensitive Information you, or your healthcare practitioner, have provided us with contact your healthcare practitioner.

Disposal of your Personal Information and Sensitive Information

When the Personal Information and Sensitive Information you provided us with is no longer needed for our provision of services to your healthcare practitioner, we will take reasonable steps to destroy or permanently de-identify your Personal Information and Sensitive Information.

After termination of your healthcare practitioners services with Chantel Yates Naturopath and Herbalist the Personal Information and Sensitive Information you have provided us is removed from our production environment within 90 days. Personal Information and Sensitive Information may still be stored in secured and encrypted backups until a full backup rotation has occurred. This may take up to 12 months after your account termination.

Use of Cookies

Chantel Yates Naturopath and Herbalist utilises cookies on our public pages. When you consent to cookies we use these to do the following:

·        Deliver our core services to you including online booking, forms, invoice payments etc.

·        Monitor page performance and network capacity.

We do not utilise cookies for marketing or advertising purposes.

Policy Updates

This Policy may change from time to time and is available by emailing hello@chantelyates.com.au

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at: hello@chantelyates.com.au